HGV Technician ST0068

A Heavy Vehicle (HV) technician services, inspects and repairs HGVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. The HGV apprenticeship is broken down into knowledge, skills, and behaviours:

Knowledge

The fundamentals of HV technologies, e.g. HV chassis design, engine, fuels, transmissions, electrical (12/24v), air-conditioning, hydraulic and air braking, air suspension systems, etc.
The types and associated characteristics of HV and their configurations and applications.
Diagnosing principles and logical problem-solving techniques related to HV.
Sufficient H&S knowledge and environmental awareness to carry out the work safely.
Operators' “O” Licence requirements relating to HVs.
How to service, inspect and maintain vehicles and trailers to the expected standards and the importance of safety inspection and maintenance schedules to meet Operator’s (O) licence and legal obligations.
Customer expectations and implications of work carried out.
The need to be reliable, flexible, diligent and a good timekeeper.
How the business works from an operational perspective and demonstrates commercial and financial awareness in the HV industry.
Complex problem-solving techniques.
The requirements of providing roadside assistance.

Skills

Carry out the basic tasks with tools and equipment common to all procedures involving basic mechanical and electrical procedures related to HV.
The ability to keep updated with emerging new technologies within the HV industry.
Contribute to the maintenance of a safe and efficient workshop and adhere to the company and legislative processes.
Access specific and related HV technical information appropriately.
The ability to service, inspect and maintain HGVs and trailers to meet company, Driver and Vehicle Standards Agency (DVSA) and manufacturers’ standards.
Use a range of diagnostic and electrical measuring equipment to identify faults and underlying causes on HGVs.
Successfully inspect and prepare vehicles and trailers to meet DVSA standards prescribed in the tester’s manual.
Carry out final quality checks before handover to the customer without supervision.
Apply advanced diagnostic principles and logical/problem-solving techniques and regimes.
Maintain records of the company and operators’ licence obligations and regulations.
To be able to communicate effectively in both oral and written mediums, both internally and with customers on a range of topics that will support HV inspection and diagnosing techniques.

Behaviours

Behave in accordance with the values of the company they work for, whether manufacturer or independent to treat customers and stakeholders with courtesy and respond quickly to their requirements to ensure an excellent experience.
Operate effectively as a team member, taking ownership and responsibility when required and be honest and accountable in all activities when things do not go as planned.
To work at the continuous development of both self, team and processes.